Welcome to the NCMG

Supporting Complaints Managers Across England

The NCMG (National Complaints Managers’ Group) aims to provide vital support to complaints managers, who often face isolated and challenging roles. We achieve this through:

• Facilitating Peer Support: We offer regional and national networks to connect complaints managers, fostering peer support and collaboration.

• Sharing Information and Best Practices: We share valuable information, ideas, advice, and experiences to enhance best practices in complaint management.

• Representing Your Views: Acting as a conduit, we gather and represent the views and experiences of complaints managers during policy and regulation reviews. This ensures that practice development is informed by collective knowledge and learning.

Contact Us

For more information about our work or details on our meetings, please contact:

Stuart Purcell
Chair, NCMG
Email: Stuart.Purcell@rotherham.gov.uk

Or search for us at NCMG on Khub.net.